然後1/14又下單一台，被告知缺貨要等到1/28
狀態變成Unable to process order. Please call 1-877-379-0036, or 212-414-6024, if outside U.S.
國際電話是還好，可是不懂英文是最大難題，還是啞巴吃黃蓮
想說就去過年吧，等他1/28是否就自己出貨
結果到現在還是完全沒動
而1/15就收到信用卡扣款簡訊
[洋蔥006]
[attach]39553[/attach]
We received your recent email and apologize that we have not responded.
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We invite you to have a look at our Help Desk by clicking on this link:
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right here, so the solution you are looking for may be right there.
If you have a question about the status of your order, please check the
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without an online account, just click on the drop down menu under My
Account in the upper right corner of our website. Complete the
information on the left side of the screen and click on View Order. As
always, you can rely on the information sent to you in your shipping
confirmation email, which also includes a link to track delivery.
If you still need our help, we are available by phone from 8:00 AM to
11:00 PM Monday-Friday and 9:00 AM to 11:00 PM on Saturdays and Sundays,
EST. Call us at 1-800-THE-BOOK (843-2665), international customers can
reach us at 201-559-3882. Please note that due to high call volume,
you may experience a delay in reaching a Customer Service
Representative.
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barnesandnoble.com
llc, barnesandnoble.com inc. or any other person or entity.作者: arnose 時間: 2011-2-10 16:33
[attach]39575[/attach]
"If you used PayPal to complete your order and want a refund to your PayPal account you must call 1-800-THE-BOOK (843-2665) and get a return authorization number for credit back to your PayPal account"
“Please note: if you do not call for a return authorization number and send the nook to the wrong return center, no refund will be provided and your nook will not be returned to you.”作者: czh 時間: 2011-2-11 12:22
感謝熱心網友幫我打國際電話去B&N詢問客服
第二筆訂單無法處理
是因為第一筆訂單被退運
所以業務把訂單鎖了
透過網友的協助目前應該都會退費
等這些退費搞定還是找台灣現貨買比較安全作者: bossaccino 時間: 2011-2-11 15:59
我也遇到了 訂了皮套跟nook color
B&N接受訂單後, 把皮套寄出, 但是把我nook color的單cancel掉...
現在只好退掉, 請酒蟲兄幫忙訂作者: arnose 時間: 2011-2-11 16:27
我這次也是這樣的狀況，下了皮套、保護貼、機子的單，結果皮套、保護套先出貨了才通知機子要很久才出，倒是沒把我的單cancel掉。不過最後是原本延誤預定出貨少了十幾天就又馬上出貨了...作者: fren 時間: 2011-2-11 22:59
我看起來未必都是ＢＮ的問題吧
第一筆訂單ＢＮ在一月二日確實是有出貨阿
應該是在一月六日貨到Hopshopgo的倉庫後
這一段不知在收貨方出了什麼問題（也許Hopshopgo說查無此人吧）UPS因沒人簽收只好把退運
我查過因沒收到貨被退運 要找BN退款只要補一道簡單手續即可
就是打電話去客服說要退款 （這點ＢＮ網站及條款可查到）
然後ＢＮ客服給一個退款授權號碼即可退款了 但因為你人在台灣
也不知道貨運業者與Hopshopgo到底出什麼問題導致被退運了.... (孤苦無援啊)
老實說總部在東岸的ＢＮ 他們不會知道你這出貨後的可能怪問題
我個人是覺得 Hopshopgo 也是個很可疑會出怪招的環節阿......
全怪也東岸的ＢＮ也不公平 他們其實迅速就出貨的啊（Shipped at Jan-02）
如果Hopshopgo收貨人員有當一回事 也少了事後你還要找要ＢＮ退款的抱怨
(個人試過 Hopshopgo的客服也是完全沒功能的... ) Hopshopgo delay我的快十天, 也不處理
發mail 給完全沒用的 customer service 請他們 re-pack 也不鳥我 哼...
最後看在還是平安送達份上就不跟他們計較了（但多付了許多運費 哼哼）
一點經驗小小分享作者: czh 時間: 2011-3-8 07:46
等待好久終於PayPal做出判決
