Airbus網站的RIMOWA半價優惠且免運費促銷中!!

worthy

我看的的價格是,
AIR197 euro 148.49,
AIR196 euro 125.80,
但是根本買不到啊!!

metaljim

小弟昨日也發現了,
但無法購買啊......

worthy

剛剛收到Airbus E-Mail
內容如下
-----------------------
Dear xxx xxx xxx
Your order # 100009620 has been
Processing.

You can check the status of your order by logging into your account.

Trolley no longer available

If you have any questions, please feel free to contact us at customercare@airbus-shop.com or by phone at .

Thank you again,
Live Store
-----------------------
小弟05/07訂購的AIR197被取消訂單了,
是否有其他網友也發生這種情形呢?

MailCone

我的5/8訂單也是今天收到通知被取消~
我以為是我自己寫信去取消有回應了~
看來是整個網站的動作~

bioerchen

我沒買到箱子, 但上周四和五買的幾個模型, 帽子等等的剛剛都通知寄出了

K.K.

我剛上去看，我的訂單被取消了！

worthy

剛剛是什麼情形呢?
莫非小弟的誠意感動了上天,
今天下午被取消訂單,
剛剛不小心又去看了一下旅行箱,
居然又讓小弟訂到AIR197,
而且價格是euro 148.49.
有圖有真相!!

註:有收到信用卡公司傳來的消費簡訊,消費金額約為6099元

AlexChen

這網站真的難以捉摸,
我用同樣的連結,
在不同的瀏覽器上看到的價格都不同!
用Chrome,看到的是148.49歐

用IE8, 看到的是176.70歐

MailCone

5/8訂單在5/23取消，
刷卡已授權，但是未請款
問過銀行說店家未取消授權，所以額度還是被占用~
只能等店家主動取消授權，或是超過45天之後銀行才會主動取消授權退回額度~
問了一下持卡人無法主動要求取消授權
AirBus不知道在做啥?!

bioerchen

我的(不是行李相)寄出快一個禮拜了...還不知道在哪裡飄

worthy

小弟的訂單總共有五筆,
目前沒有一樣收到,
第一筆訂單€247.48是購買旅行箱,
前一陣子被Airbus取消訂單,
寫E-Mail去抗議無任何回應.

AlexChen

雖然訂單還在"Processing"中,但經過這幾天的觀察,
大概也不抱希望了!!

bioerchen

剛剛查了一下...
我的應該明天可以收到吧
Status from Mon, 30.05.11 11:45 hours  The shipment has arrived in the destination country  
不過我沒買箱子

worthy

01有網友收到東西了,
誇張的是訂購的東西沒送來,
倒是訂購旅行箱附贈的禮品卻寄過來,
而且那些禮品居然要收費euro34.44

worthy

05/21在AIRBUS訂的東西,
今天終於收到了(不是旅行箱),
紙箱上有寫DHL寄送,
海關有拆封重新黏貼過,
並沒有被扣到關稅,
查了一下網路銀行信用卡狀態,
AIRBUS仍尚未向銀行請款,
小弟後續還有三筆訂單未收到,
AIRBUS怎麼不一起寄過來省運費.

註:該筆訂單在AIRBUS網頁仍寫著"Processing"

bioerchen

我第一批敗了三個包裹, 上禮拜全部到了, 然後緊接著又幫同事定了三個包裹, 怪的是6/2 order的, 到現在還在processing...

aspiyves

我也想買197,不過怎麼老是缺貨??

worthy

前幾天收到第一批AIRBUS寄來的商品,
剛剛查了一下網路銀行信用卡狀態,
發現AIRBUS仍未向銀行請款,
還有一件更離奇的是,
原本在AIRBUS網站購物的信用卡預扣款金額消失了,
但是網站訂單仍顯示"Processing",
到底是怎麼一回事想不透?

ShotLiang

帳單來了，行李箱的錢請款了，May 10th的訂單，May 23rd請款，
May 19th收到同筆訂單內的小東西(所有品項包成一個小包裹, DHL遞送)，
但行李箱毫無消息，
DHL遞送單及網站訂單都顯示訂單完成，
寫信去Let's Shop AirBus完全都沒回音，
會不會反倒被吃了...

MailCone

還好我的信用卡授權已經過期沒被請款~
不然又要麻煩一堆手續才能退款~
看來這個行李箱真的要有運才能收到啊~

bioerchen

沒收到的就祈禱看看會不會來, 或等他退款吧
它們給我的回應
Dear customer,

we are pleased that you decided to order from Let's Shop Airbus.
However, we are very sorry that your order was affected by delivery and
logistics problems.

This was caused in part by exceptionally high demand. There were also
technical difficulties which meant that it was possible to order and pay
for items that were already sold out.

We greatly regret this and we would like to apologise to you.

At present, all orders are being processed swiftly and you will be
reimbursed for all sold-out products. This should be completed by the end
of July at the latest.

Until then, we kindly ask that you remain patient and refrain from
enquiring by e-mail or telephone.

Meanwhile, optimised processes will ensure a smooth procedure for new
orders.

We would like to thank you for your understanding and we hope that you
continue to enjoy our products.

Your Let's Shop Airbus team

bioerchen

今天竟然收到6/2訂購的兩個包裹...模型飛機和帽子

ShotLiang

因為過了上次信件裡提到的七月底期限，又寫了封信去問，
不到五分鐘就收到回信，大概是機器人回信吧，
一樣要我繼續等下去...

customercare@airbus-shop.com

deutscher Text siehe unten...
-----------------------------------------------

Dear customers,

Thank you for contacting Customer Care. We are currently experiencing a large influx of emails and we apologise for the delay in responding - please bear with us.

If you have a query regarding an order from the Airbus Shop for the period May to 20 June, we are currently unable to provide an order status, as we had to struggle with technical problems. Please rest assured that all available goods on order will be dispatched as soon as possible and we will issue credit notes for items not received.

Thank you for your understanding.
Your Let's Shop Airbus-Team

-----------------------------------------------

Liebe Kunden,

vielen Dank fr Ihre Anfrage bei unserem Customer Care. Aktuell haben wir leider eine Vielzahl an Mails zu beantworten, so dass es zu groen Verzgerungen bei der Beantwortung kommt. Wir bitte daher um etwas Geduld.

Falls Sie eine Rckfrage zu Ihrer Bestellung aus dem Airbus-Shop aus dem Zeitraum Mai bis 20. Juni haben, knnen wir Ihnen leider aktuell keinen Status nennen, da wir mit technischen Problemen zu kmpfen hatten. Wir versichern Ihnen aber, dass alle verfgbare bestellte Ware schnellstmglich versandt wird und wir Ihnen fr nicht erhaltene Artikel Gutschriften erteilen werden.

Wir danken fr Ihr Verstndnis.
Ihr Let's Shop Airbus-Team

MailCone

已經超過45天，店家未請款的話，授權也早就 失效，
這樣等於直接取消訂單了
擺明就是拖到時間過了就不用出貨了......

ShotLiang

Now it comes to the end.
======
Dear  XXXXX:
we already informed you that we have received a large number of orders for our special sale promotion of the "old logo" Airbus collection.
Unfortunately we could not serve all orders. All pending items cannot be delivered anymore.
We greatly regret this and would like to apologize to you.

We have put on July 21th, 2011 issued a credit of € 247.48.

If you have any questions, please feel free to contact us.

Best regards

Your Let's Shop Airbus Team
www.airbus-shop.com
======
退款公司 Brands Fashion GmbH

bioerchen

我有兩個單子被直接cancel了.....都是A400M的模型

MailCone

應該是太小看台灣鄉民的力量~
只要一傳開~不管用不用得到~
都碼是先搶了再說~
賣不掉自用也划算~

我覺得這是故意擺爛的~
只是不願意認賠而已~
一個這麼大家的公司會有無法出貨的困難?!
我是不相信啦~你會相信嗎?!

Wood

我每次看到這篇，就覺得大家的容忍度非常的高。
如果這是台灣的公司，不早就被丟到水果日報去罵爆了嗎？
訂單也接了，刷卡也刷了，然後拖了兩三個月，才說抱歉，沒貨？

以後大家想要抱怨台灣的客服時，可以想一下這家公司。
其實大部分台灣的公司還是不錯的。

MailCone

這就是拖字訣啊~
部分訂單馬上取消，
另外部分隔一陣子再通知取消，
最後一部分再發道歉信，
反正比全部出貨認賠好多了~

如果是台灣公司也比照辦理~可能就沒這麼好結束了

protege_young

這件事情還沒有了結啊~ 真的是歹戲拖棚...