[分享] Palm 壞了怎麼辦？不用怕，送修完全攻略

cctang1018

因為人在廣州
所以我7/10打電話到服務專線
><轉到上海的客服
所以我直接跟他要服務專線再打一次
他要我寄送到廣州白雲的服務中心
花了10元人民幣
因為維修要110美金，換良品要125美金
當然直接換吧
==========等等等，我是等待分隔線===================
因為奧運期間，電池寄送管制較嚴格
所以一般應該一週時間我等了快兩週
7/22收到TX了
感覺還OK啦
雖然不新
但起碼按鍵比我當初那個按爛的好多了
感謝PALM
哈哈

macian

如果您是買展碁的貨，那您有福了，不一定要跑到台北喔！

打完 0080之後，還有蠻方便的喔～
今天連絡完新加坡後，正在考慮要將還沒滿月的ｔｒｅｏ７５０送到ＤＨＬ去，還是送到台北忠孝西路直接換機。過沒多久，收到新加坡寄來的電子郵件（Palm Advisory & Return Guidelines），內容頗長，重點是，原來我不用跑到台北，也不用寄送到ＤＨＬ，只要就近在新竹展碁就可以處理了。ＹＡ～

當然最好不用送修，不過如果遇到了，希望這樣的資訊與您有幫助。


節錄重要資訊如下，
- Send your device to Palm drop zone as indicated in the following address:

Walk-in cum swap centre:

Taipei Palm Drop Zone
c/o Weblink International Inc
6F, 1-1, Sec 1, Chung Ching N. Rd,
Taipei City 103,
Taiwan (R.O.C.)

Operating hours:
Monday to Friday (0840 am to 12 noon & 1.00 pm to 5.40 pm)
Closed on Saturday, Sunday & Public holidays

Walk-in only:

Hsinchu Palm Drop Zone
c/o Weblink International Inc
8F., No.139, Minzu Rd,
Hsinchu City 300,
Taiwan (R.O.C.)

Operating hours:
Monday to Friday (0840 am to 12 noon & 1.00 pm to 5.40 pm)
Closed on Saturday, Sunday & Public holidays


Tainan Palm Drop Zone
c/o Weblink International Inc
8F.-1, No.253, Sec. 3, Dongmen Rd,
East District,
Tainan City 701,
Taiwan (R.O.C.)

Operating hours:
Monday to Friday (0840 am to 12 noon & 1.00 pm to 5.40 pm)
Closed on Saturday, Sunday & Public holidays


Taichung Palm Drop Zone
c/o Weblink International Inc
No.339, Chongde 12th Rd., Beitun District,
Taichung City 406,
Taiwan (R.O.C.)

Operating hours:
Monday to Friday (0840 am to 12 noon & 1.00 pm to 5.40 pm)
Closed on Saturday, Sunday & Public holidays


Kaohsiung Palm Drop Zone
c/o Weblink International Inc
8F.-3, No.243, Yixin 1st Rd,
Qianzhen District,
Kaohsiung City 806,
Taiwan (R.O.C.)

Operating hours:
Monday to Friday (0840 am to 12 noon & 1.00 pm to 5.40 pm)
Closed on Saturday, Sunday & Public holidays


Mail-in only:

Taipei Palm Drop Zone
c/o DHL Taiwan Corp
Local PLC
277 Ming Shan St.
Nei Hu dict.
Taipei, Taiwan

- Label your faulty unit with the  SRO number by sticking a label to the body of your
device unit.

- The defective unit must be packaged appropriately for safe shipment as Palm is not responsible for any lost or damaged shipment.

Palm reserve the right to repair/exchange at their discretion.

Upon receipt of your unit at the above address a refurbished replacement Palm device will be sent to you. This will be shipped by courier services.

To keep you advised on the progress of your SRO replacement, we will be sending you 2 further emails:
1) The first, confirming receipt of your Palm device as soon as it is received and scanned into our drop zone at the above mailing address.

2) The second, when we initiate shipment of a refurbished replacement back to you.

We trust that you will continue to enjoy the benefits of Palm's leading technology. We look forward to providing you with leading Palm technology for many years to come.


Sincerely


Palm Asia Pacific

chjhuang

如果您是買展碁的貨，那您有福了，不一定要跑到台北喔！

打完 0080之後，還有蠻方便的喔～
今天連絡完新加坡後，正在考慮要將還沒滿月的ｔｒｅｏ７５０送到ＤＨＬ去，還是送到台北忠孝西路直接換機。過沒多久，收 ...
macian 發表於 2008-12-1 18:09

請問一下，你說的直接在展碁處理，是指在local的展碁就可以直接換機了(送修的是展碁的公司貨)，還是只是代收，然後再寄去新加坡換呢？

smart

請問一下，不知現在palm 的維修中心，要報修到底是怎麼報修的呀。

流程不知有沒有變更。